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Wednesday, April 21, 2010

Yer Welcome!

I said, “Thank you” to a server.

Response, “No problem.”

Full stop, system crash, Reboot.

By the time I got back up, she was gone. No further communication. Not much tip, either.

When someone takes the time and effort to thank you, if you can’t acknowledge their effort, you are training them not to thank you in the future, not to thank anybody. You are training them that “thank you” can be an uncomfortable behavior.

I sell.

My work is about enlarging and improving relationships. It’s hard to work with people who have decided “thank you” is uncomfortable.

If you can’t do it for yourself, do it for me. “Thank you” – “You’re welcome.”