I’ve been working as
part of a civic organization and recently noticed some illuminating
behavior. One member of our team gets fairly constant praise for
average work.
I never thought much about
it, but then as results got worse, the praise increased. It has
gotten to the point where pointless adulation is a significant part
of board meetings.
Only then did I figure out
that the member is initiating the barrage of praise. It seems to be
addictive, more validation needed every month.
Once I noticed how the
praise was being generated, I saw that a further technique to look
good was to blame and complain about other team members, push them
down.
At first I could accept
that behavior as occasional bad manners, poor conversation skills,
whatever. But that’s really not constructive in a volunteer
organization, and surely is the root cause of the chronic complaint
of lack of help.
For me, the big lesson is
that meaningful praise has to come from someone else. For 20 years
I’ve led Talk Your Business, How to make more and better sales
right away! After thousands of promotions, I trusted my customers
and got the best
description ever.
The smaller lesson was
revisiting advice I got from a carpenter when I was a construction
contractor, “It’s okay to talk to yourself, just don’t tell
yourself any lies.”
How does this change
your perspective?
The best praise, and, as you rightly point out, the only meaningful praise comes from others. Now that you've identified this dysfunctional behavior, are you going to be able to affect it before the organization is destroyed?
ReplyDeleteThis reminds me of the maxim: "Don't confuse activity with accomplishment."
ReplyDeleteReal praise comes from others as result of you adding value to an event, an organization, or a relationship.
You get out what you put in!
Thank you, Dick.
Dick:
ReplyDeleteWhen doing employee reviews, a good approach is to spotlight and praise actions and results you want.
When a faint-at-heart leader offers great praise for minor work, the result is to get more minor work, the reward is the leader deserved it.
Good post.