An exceptional slideshare presentation by Stephen Jones, Of Growth Strategies, Duluth, GA. www.growthstrategies.us I really liked it!
http://www.slideshare.net/slidesharesjones/social-media-defined-for-entrepreneurs-and-executives-990753
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Earth to Southwest (and every other service company): make your surveys
about your service, not just personnel facing customers
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Here is the survey hook that came in an email after a Southwest flight: And
here is the first question in the survey one gets hooked into taking: I
gave up...
Very insightful. This slideshow hits the nail on the head on social media.
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