Lewis Howes, www.lewishowes.com, a record setting arena football player, college All-American, and social media explorer has his own YouTube Channel and made a great video.
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Earth to Southwest (and every other service company): make your surveys
about your service, not just personnel facing customers
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Here is the survey hook that came in an email after a Southwest flight: And
here is the first question in the survey one gets hooked into taking: I
gave up...
My fav is Be Genuine. If you aren't people will see right thru you. None of the other 7 steps will matter if you aren't yourself.
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