"You can't take advantage of the connectivity, reach and viral nature of the beast without also being willing to connect, reach many people and let others share. It's like wanting to enjoy the sensation of flying over the water in a boat at high speed but without the engine noise. It's the "other people" part of social media that provides its power."
From "Drew's Marketing Minute," Drew McLelland, proprietor. Read the full post at http://www.drewsmarketingminute.com/2010/01/social-media-letting-others-in.html
Posts
Four ways to improve customer service
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Delegate it to your customers. Let them give feedback, good and bad, early
and often. Delegate it to your managers. Build in close monitoring,
training and...
