The Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA) has a series called Animate using video communication tools to expand message.
Thanks to Zach Yates for finding this video.
Here is Dan Pink on Motivation in a new type of presentation:
http://www.youtube.com/watch?v=u6XAPnuFjJc&feature=player_embedded
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Four ways to improve customer service
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Delegate it to your customers. Let them give feedback, good and bad, early
and often. Delegate it to your managers. Build in close monitoring,
training and...
