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Tuesday, December 15, 2009

Is being shy a new type of digital divide?

Shyness is an attribute that could prove to be damaging to your career and increase the price of goods and services... by Tom Foremski
http://blogs.zdnet.com/Foremski/?p=984&tag=nl.e539

Friday, December 11, 2009

The Headwaters Of The Sale

They made a big deal when someone discovers the origination point of the Amazon, Mississippi, or Nile. (“Dr. Livingstone, I presume?”)

What about when someone discovers the origination point of a sale?

It’s way before a project goes out for bid, before negotiation, before specification. If you were present at origination, stands to reason that could be a huge advantage.

Thursday I was at a Grip’N Grin at the Alexandria Chamber Of Commerce. Joe Shumard, Membership Driver was making some announcements. He and I are running an experiment to raise the use of Web 2.0 by Chamber Members. I would be satisfied with an ostentatious display of mastery from the members. This was the kickoff.

Joe asked two questions.

“How many of you have a LinkedIn account?”

“How many are in the Alexandria Chamber LinkedIn group?”

And he dropped the subject, went on to other announcements. I was fielding questions the rest of the morning.

The headwaters of the sale are the point where the buyer starts to consider the solution. That’s the efficient place for me to be.

Let me give you another example.

A friend asked for help building a presentation for a industry-wide meeting where he was selling document management software and services. We had done this before and agreed that the battle would be won or lost with the opening question.

Come the presentation the opening question was:

(Hand raised above head) “How many of you…have ever…lost a document…in your own computer?”
End game at three minutes. The audience took over to make all his points for him. It was a feeding frenzy and he was busy graciously welcoming his new customers.

Been there, done that? Tell us!

Wednesday, December 9, 2009

“It’s Important Work We Do Here”

Twenty years ago I was a partner in a marketing company. We did a lot of innovative work.

The bottom rungs in our organization were researchers and typists. We picked up interns just out of school and had them doing an enormous amount of repetitive work that has now been replaced by computers.

We had an increasing morale problem. Business was flourishing. The work just kept coming. Mistakes were increasing.

Finally we came up with a new tactic. My partner would walk out of his office into the bullpen every day around 11 AM. He would look around, nod his head, and say,
“It’s important work we do here.”

Turn around and walk back into his office.

Morale improved. Our guys started paying better attention. They felt better about their jobs.

“It’s important work we do here.”

Tuesday, December 8, 2009

Anil Dash explains Expert Labs

Anil Dash is founding Expert Labs, with backing from the American Association for the Advancement of Science (AAAS) and the MacArthur Foundation to provide access to crowdsourcing expertise to government. David Weinberger's blog (includes video) : http://www.hyperorg.com/blogger/2009/12/04/anil-dash-on-expert-labs/

Monday, December 7, 2009

The Best Defense Is NOT Being Offensive

Two “hunh?” experiences last week.
A friend was meeting another friend for the first time to discuss an opportunity. While prepping for the meeting he got off into, “Well if he even thinks of saying that, I’m gonna…” building a fantasy disaster.
I thought of that smart guy who said “of all the horrible occurrences in my life, very few of them actually happened.”
If I expect the worst, anybody around me who is paying attention knows it and adjusts. Every time.
Then there was a reader who got quite exercised by my ceaselessly promoting my financial business. Wow! I learned a long time ago that there are words people and numbers people and I am most definitely a words people.
I searched for some other posts from the guy to get an idea of where he was coming from…couldn’t find any other posts. Looks like his first comment in this marvelous new world was a flame. I am so sorry.
Thinking about it, I’m going to deny that the best defense is being offensive. Sure you hurt people when you catch them by surprise, but it’s not sustainable, and I can’t think of a valuable lesson I learned from someone expressing their anger.